Refund Policy

Refunds are only eligible under the following circumstances:

• Event is cancelled or postponed by After Seven Culture
• You have a valid reason such as medical emergency with proper documentation
• A duplicate transaction occurs (refund of extra charge only)
• Refund request is made at least 7 days before the event date

The following are NOT eligible for refunds:

• Personal reasons or change of mind
• Inability to attend the event
• Refund requests made less than 7 days before the event
• Tickets purchased at discounted or promotional rates (unless specified otherwise)
• Lost or misplaced tickets
• Used or partially used tickets
• Failure to meet event entry requirements (age, dress code, etc.)

In the event that After Seven Culture cancels or significantly postpones an event due to unforeseen circumstances such as natural disasters, government restrictions, or other force majeure events:

• A full refund will be issued within 14 business days
• Alternatively, ticket holders may request to transfer their ticket to a rescheduled event
• After Seven Culture will notify all ticket holders as soon as possible

To request a refund, follow these steps:

1. Contact us at office@aftersevenculture.webworxasia.com with your ticket details
2. Include your booking confirmation number and reason for refund request
3. Provide any supporting documentation if applicable (medical certificate, etc.)
4. Our team will review your request within 3-5 business days
5. You will be notified via email of the approval or rejection status

Processing times vary based on payment method:

• Credit/Debit Card: 7-14 business days to appear in your account
• Digital Wallets: 3-7 business days
• Bank Transfers: 7-10 business days
• Processing begins after approval of your refund request

If you have been charged twice for the same ticket purchase, please contact us immediately with your transaction details. We will investigate and process a refund for the duplicate charge within 5-10 business days.

As an alternative to refunds, ticket holders may be able to transfer their ticket to another person, subject to After Seven Culture's policies and terms. Please contact us for more information on transfer options.

Refunds are issued on a full ticket price basis only. We do not offer partial refunds or proration of ticket prices. Any applicable taxes and fees are non-refundable unless the entire event is cancelled.

Special events, VIP packages, and premium tickets may have different refund policies. Please check the event details at the time of purchase for specific refund terms applicable to that event.

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For refund inquiries or to initiate a refund request, please reach out to our customer support team:

Email: office@aftersevenculture.webworxasia.com

Phone: +91 9864444781

Business Hours: Monday to Friday, 10:00 AM to 6:00 PM IST